Terms of Service

1. Service description

TapTick is a software platform provided by Fit2Trade Ltd to help organisations manage operational checks, food safety logs, compliance routines, corrective actions, asset-level monitoring, photo records, reporting, and related workflows.

TapTick is provided as a self-service software-as-a-service product. Features may change over time as the service develops.

2. Accounts and authority

To use TapTick, you must create an account or be invited to one. You agree that the registration information you provide is accurate and complete.

• You must keep login credentials secure.
• You must notify us promptly if you believe your account has been compromised.
• If you create an account for an organisation, you confirm that you have authority to do so.
• You are responsible for activity carried out through your organisation's account, except where caused by our own breach.

3. Subscriptions, trials and billing

TapTick may be offered on a trial, monthly, annual, per-site, per-location, or other subscription basis. Pricing and billing terms shown at sign-up or in an order form form part of your contract with us.

• Subscriptions renew automatically unless cancelled before the renewal date.
• Payments may be processed by Stripe or another payment provider we name.
• Failure to pay may lead to suspension, read-only restriction, or termination.
• Unless stated otherwise, fees are non-refundable once a paid term begins.

4. Acceptable use

You must not use TapTick in a way that is unlawful, abusive, or disruptive. In particular, you must not:

• upload illegal, harmful, defamatory, or infringing content;
• attempt to gain unauthorised access to any account, site, data set, API, or infrastructure;
• reverse engineer, copy, resell, or exploit the service beyond the rights granted to you;
• use the platform to store personal data or sensitive data unlawfully;
• interfere with the service, security controls, rate limits, or availability of the platform.

5. Customer data

As between you and us, you retain ownership of the operational data you input into TapTick, including logs, photos, comments, records, and reports. You grant us a limited right to host, store, process, back up, transmit, and otherwise use that data solely to provide, secure, maintain, and improve the service.

You are responsible for the lawfulness, accuracy, and appropriateness of the content you or your users enter into the platform.

6. Compliance responsibility

TapTick is a software tool. It supports record-keeping, workflows, and visibility. It does not replace management judgment, legal advice, environmental health advice, HACCP design, or on-site supervision.

You remain responsible for your own legal, regulatory, operational, food safety, employment, data protection, and health and safety obligations.

7. Availability and support

We aim to provide a reliable service, but we do not guarantee uninterrupted or error-free availability. The service may be unavailable from time to time due to maintenance, upgrades, outages, bugs, internet disruption, or third-party provider issues.

We may deploy fixes, patches, or updates that change functionality where reasonably necessary to operate or improve the service.

8. Data retention and deletion

Unless agreed otherwise, TapTick aims to retain operational logs for a minimum of 2 years. This is intended to support customer record-keeping needs and common food safety retention expectations, but customers should set their own retention policy based on their legal obligations and internal requirements.

On termination, data may be deleted after a reasonable post-termination period unless law requires longer retention or the parties agree otherwise.

9. Intellectual property

We and our licensors retain all intellectual property rights in TapTick, including the software, branding, design, content structure, templates, and underlying systems, except for your own customer data.

We grant you a limited, non-exclusive, non-transferable right to use the service for your internal business purposes during an active subscription.

10. Liability

To the maximum extent permitted by law, Fit2Trade Ltd is not liable for indirect, incidental, special, consequential, or punitive loss, including lost profits, lost revenue, lost business opportunity, data loss, or reputational damage.

Our aggregate liability arising out of or in connection with the service or these terms will not exceed the total subscription fees paid by you to us for TapTick in the 12 months immediately preceding the event giving rise to the claim.

Nothing in these terms excludes liability that cannot lawfully be excluded.

11. Suspension and termination

You may stop using the service and cancel your subscription in line with your billing terms. We may suspend or terminate access immediately where there is non-payment, a serious breach, misuse of the service, a legal requirement, or a material security risk.

Sections that by their nature should survive termination will continue to apply, including those dealing with fees due, liability limits, intellectual property, confidentiality, governing law, and dispute resolution.

12. Governing law

These terms are governed by the laws of Ireland. The courts of Ireland shall have exclusive jurisdiction, unless mandatory law requires otherwise.

13. Contact